Patient Reviews, Suggestions & Complaints

We are always pleased to receive reviews, feedback, suggestions and complaints. On this page you will find information about feedback the practice has already received including our Friends and Family Test Results. You will also find information about how to provide further feedback to us.

If you want to join a group of patients who meet regularly with the practice management team to provide suggestions, feedback and generally support us in improving our service here - then please join our Patient Participation Group!

Friends and Family Test Results

September 2019 - August 2020

1386 patient responses in total

95% said that they are likely or extremely likely to recommend our practice to their family and friends.

NHS Friends and Family

Want to make a suggestion to the practice?

We are always very happy to receive suggestions.

Please email us to send us any suggestions that you might have. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you wish to make a complaint you can either do this verbally by calling us or complaining in person, or in writing by letter or email. Please tell a member of staff about your concerns to see if the issues can be addressed at the time. If this is unsatisfactory, you can also ask for an appointment with Mrs Jo Acres, Deputy Practice Manager or Dr Helen Lucas, Senior Partner, to discuss your concerns.

More information about how to complain and how we handle complaints can be found on the Complaints - further information page.