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Practice Management

The Operations Manager and the Partners are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. This supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Fahad Mahmood MBA, BSc

Fahad is our Operations Manager. He works alongside the Partnership team and is responsible for the smooth running of the practice.


Joanne Acres

Jo provides senior administrative support

Karim Redjimi

Karim is responsible for IT in the practice.

Joanna Zywna

Joanna is our EMIS workflow facilitator, making sure administration in the practice runs smoothly.

Reception & Patient Coordinators

Patient coordinators answer the telephone, help you at the reception desk and perform many administrative tasks dealing with registrations, records, forms, letters and prescriptions. They are very busy on the telephone in the first part of the morning, so you may need to be a little patient till your turn comes.

Victoria Morris

Victoria, aka Vicky, is our Reception Supervisor.



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