Online Services

You can now book appointments, view your GP medical record (including test results) and order repeat prescriptions online and using various apps. You will need to register for some of these services, and information about how to register can be found on this page. 

You can also find some information about why you might want to register for online services, as well as answers to some concerns people have about using the internet for such sensitive matters. If you cannot find the answers to your questions below, then please do contact the practice admin team for more information.

The NHS website has more details about what GP services are available online, including a regularly updated list of Apps - https://www.nhs.uk/using-the-nhs/nhs-services/gps/gp-online-services/

Register for Patient Access

You can register for patient access here. If you register online in this way, the practice will contact you in due course to verify your ID. You can continue to use patient access in a limited format (for example to book an appointment), until your identity has been verified.

Alternatively, complete our patient online access form and bring it to the practice along with your ID or send via email.

Patient Online registration form LHGP June 20.pdf

Online Records Access: It's Your Choice

Before you apply for online access to your record, there are some other things to consider. Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

  • Forgotten medical history: There may be something you have forgotten about in your record that you might find upsetting.
  • Abnormal results or bad news: If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
  • Choosing to share your information with someone: It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
  • Coercion: If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
  • Misunderstood information: Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
  • Information about someone else: If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

More Information

The booklet, Keeping your online health and social care records safe and secure, has been produced by the NHS in conjunction with the Chartered Institute for IT and gives more detailed information about how to keep your records safe and secure.

The Get Safe Online website - www.getsafeonline.org - is a more general resource about how to stay safe when using the internet.

Age UK also provide information and IT training for older people - www.ageuk.org.uk