Important Update to our services during COVID-19 Pandemic
In order to protect the local community from the spread of COVID-19 (Coronavirus), our appointment system is changing. For an appointment with a GP, please call the surgery to book a same-day GP telephone appointment. The GP will call you, and arrange a face-to-face appointment if necessary. Do NOT come in to book an appointment - if you do, you will be asked to return home and phone us. We continue to provide full medical services.
For appointments with the nursing team these can be only booked for upto four days in advance. For repeat prescriptions of contraceptive pills - please arrange a phone consult with a GP and a 3 month prescription can be issued over the telephone.
Please do not order repeat prescriptions early for routine medications. As per national guidance, if prescriptions are requested early they will not be completed.
Thank you for co-operating
MERTON & WANDSWORTH MINOR EYE CONDITIONS SERVICE
Red eye or other recent minor eye problem? Please see information about theMERTON & WANDSWORTH MINOR EYE CONDITIONS SERVICE
If you have a recent problem with your eyes – such as sore eyes, red eyes or visual disturbance – and you are registered with a GP practice in the London borough of Merton & Wandsworth, you can be assessed and treated by this minor eye conditions service located within participating local opticians.
It is a FREE NHS service for people of all ages (children under 16 years must be accompanied at their appointment by an adult).
Minor eye conditions that can be seen under the service include:
- Red eye or eyelids
- Dry eye, or gritty and uncomfortable eyes
- Irritation and inflammation of the eye
- Significant recent sticky discharge from the eye or watery eye
- Recently occurring flashes or floaters
- In-growing eyelashes
- Recent and sudden loss of vision
- Foreign body in the eye
NEW SERVICE LAUNCHED!
MACMILLAN PRIMARY CARE NAVIGATOR SERVICE
In December 2019, we launched the new Macmillan Primary Care Navigator Service. This is pilot to offer free information and support to those living with or beyond cancer who are aged 18+. The service is here to support you at any point during your cancer – at diagnosis, through treatment and beyond.
Every person’s experience after receiving a cancer diagnosis is different and it can be an upsetting time for you, your family and friends. Most people diagnosed with cancer have concerns, not just about cancer itself, but also how it affects their everyday life, and they may require extra support. Our Macmillan Primary Care Navigator will listen to you, help address any worries you may have, and support you in accessing practical, financial, emotional, and physical support, as well as support for your carer.
We will aim to contact you about the service after your diagnosis. However, you can also contact the service yourself to request an appointment or ask to be referred at any point; this includes after your treatment has ended. Your GP might suggest you meet with the Navigator when you are seen for your Cancer Care Review.
Ask your GP about this or you can contact the Macmillan Primary Care Navigator directly on 020 7924 4413 or by emailing email@example.com.
Macmillan Primary Care Navigator leaflet
Macmillan Chairman and Chief Medical Officer Practice Visit
We were delighted to have Richard Murley the Chairman of Macmillan alongside Dr Rose Loftus the Macmillan Chief Medical Officer visit Lavender Hill Group Practice. They visited with other members of the Macmillan Primary Care team to learn more about the work being done at Lavender Hill, and the wider General Practice landscape for patients with cancer.
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GOLD WINNERS! - Pride in Practice
After much hard work from the LHGP team we are now proud winners of the first Gold 'Pride in Practice' award in Wandsworth.
Pride in Practice is a quality assurance support service delivered by the LGBT Foundation that strengthens and develops a GP Practice's relationship with lesbian, gay, bisexual and trans patients. You can find out more at www.lgbt.foundation/prideinpractice
DR KROLL RETIREMENT
Dr Catherine Kroll has retired after 36 years at the practice. She thanks all the patients who have sent her on her way with such generosity and good wishes and all her colleagues whom she has so much enjoyed working with.
STOPPING ROACCUTANE PRESCRIBING
We are sorry to announce that our medical insurers are no longer prepared to cover the prescribing of Roaccutane in general practice. With the retirement of Dr Kroll, this service will stop and our patients with severe acne will have to be referred to hospital dermatologists for this service.
We are delighted that Dr Dana Khoriati has finished her training and has now joined our regular team, as has Dr Devon Kennard.
We welcome Dr Mohammed Qurashi and Dr Lucy Harris who have joined us as final year GP registrars.
New LGBTQ+ directory of useful services
Now available under the Health Information Tab, and we are working with the LGBT Foundation - Pride in Practice programme to help meet the needs of our LGBTQ+ patients
Battersea Primary Care Network (PCN)
We proud to be working together with 5 local Practices to form Battersea PCN
You can learn more about these here
We are now proudly a registered Parkrun Practice. The event takes place every Saturday 9am, it involves a run, light jog or walk over a distance of 5km at Clapham Common, Broomwood Road, London, SW4 9AU. See Course page for more details. It is entirely organised by volunteers - email firstname.lastname@example.org to help. We all run for our own enjoyment. Please come along and join in whatever your pace!
CLASS 4 MEDICINES DEFECT INFORMATION:
The company which manufactures emerade has asked us to contact you with the following information about your autoinjector emerade pens. There have been reports of emerade failing to inject the adrenaline due to a blockage of the needle. This potentially affects 0.23% of pens. The company has therefore reinforced the advice always to carry two in-date pens. Please check the expiry dates of your pens, and ensure that you always carry two. If you only have one pen, or if your pens are nearing the expiry date, please contact the surgery for a new script.
Please see this link for further information about how and when to use these pens safely
Further information is available via the following link
LOW BACK PAIN SERVICE - GETUBETTER
Get the new Wandsworth GetUbetter App and then get your logon code via this weblink. This will open up a whole range of local services including physiotherapy for low back pain.
BETH JAMES MATERNITY LEAVE
Dr James is now off on maternity leave. We wish her and her new son very well. We will have 2 GPs, Dr Rizvia Khan and Dr Daniel Hendry to help us while she is away.
RESTRICTIONS TO PRESCRIBING
In line with NHS England’s guidance on conditions for which over-the-counter items should not be routinely prescribed, SW London CCG’s do not support routine prescribing of medicines available over the counter. Please click and read the following attachments providing more detail on this.
Self limiting and minor health conditions
Bath and shower emollients
Hay fever treatments
Hay Fever self treatment Guide
NEW accuRx SMS TEXT MESSAGING SERVICE
We have a new text messaging service, so that we can send you short messages directly from our clinical computer system. The heading will be accuRx, but the text will show it comes from one of us at Lavender Hill. It should make it easier for us to communicate with you, but you can't text back on it. You can use the GP apps or email or phone as before.
CONNECTED HEALTH PROVIDERS IN SOUTH EAST LONDON
We now have access to the computerised medical records of our patients who get services in Lambeth and Southwark, mainly Guys and St Thomas' Hospitals. Those providers in South East London will also be able to see selected parts of your GP record, to streamline your care with them.
For more information about their privacy rules click here
CONNECTED HEALTH PROVIDERS IN WANDSWORTH
Shortly, the various hospitals and community health providers including out of hours GPs in Wandsworth are going to be granted read only access to your GP medical record when they are seeing you, so that your treatment can be appropriate and streamlined. We can already see your records on the St George's Hospital IT system.
Please read the following document to find out more.
MATERNITY CARE GUIDANCE
If you find that you are pregnant, take a look at this PDF with the latest local guidance about local maternity care. We offer shared antenatal and postnatal care to all.
My Maternity Journey in South West London
GWT FIT WITH PARKRUN
Take a look at Parkrun
This is a free 5k run that happens on Clapham Common, among other places in London and across the UK – and beyond.
We have received good ratings on the national patient survey for 2018. Do take a look: NHS Patient Survey
SUMMARY CARE RECORDS
The Summary Care record procedure has now changed.
To opt out of having a Summary Care record you will now need to visit
Or call nhs digital on
0300 303 5678
Or email NHS digital on: email@example.com
WANDSWORTH WELLBEING HUB
Book a free appointment with Tisson Dulabdas; your local Community Navigator. Tisson holds clinics at Battersea Fields Practice every Thursday, 1pm-5pm
Tisson can help you to access local services, organisations, charities, activities and self-help groups that are available to help you.
To book an appointment contact the
Wandsworth Wellbeing Hub
Telephone: 0208 812 6700
Wandsworth Community Drug and Alcohol Service
The Wandsworth Community Drug and Alcohol service (WCDAS) offers specialist advice and support in Wandsworth. You can also find helplines, as well as charities that offer advice and information about drugs. Carers and family members can also find support.
St John's Therapy Centre, 162 St. John's Hill, Battersea, London, SW11 1SW
Telephone: 020 8812 4120 Please see the attached leaflet promoting their Tuesday open mornings.
Open Day Poster WCDAS
SAME DAY APPOINTMENTS - RING EARLY.
You can ring from 8 am for an urgent same day consultation. As the winter gets busier please ring before 10 am so that we can arrange to see you the same morning. It is much more difficult to fit you in if you ring late in the morning.
There is a new app designed for young people aged 10 to 24 years, check it out:
We now have a Facebook page which has some further posts if you are interested. You can also rate our services there :
ONLINE ACCESS TO MEDICAL RECORDS
We have enabled online access to your test results. Do register for online access to your medical record if you have not already done so, via this site or with the app and take a look.