COVID-19

We are still seeing patients face to face.

Please discuss your medical problem with a doctor or a nurse on the phone before coming to the practice. You will not be able to enter the buildling to see a doctor or nurse unless this has been arranged in advance. This is to safeguard the most vulnerable members of the community so that they can safely attend the practice.

Coronavirus - key information

Please follow UK government advice to stay alert to the signs of the virus in order to stay safe.

In particular, if you have any of the following:

  • a high temperature
  • a new continuous cough
  • a loss of, or change in, your sense of taste or smell

Then you must self-isolate for at least 10 days. You should arrange a test to see if you have COVID-19. Do not go to a GP surgery, pharmacy or hospital.

If you live with others, all other household members must stay at home and not leave the house for 14 days.

You do not need to contact 111 to tell them you're staying at home. Testing is arranged via the UK Government Coronavirus website, https://www.gov.uk/coronavirus.

 

For routine health information and advice: use the NHS website, https://www.nhs.uk/conditions/coronavirus-covid-19/. If you don't find your answer then please contact the surgery via phone or email.

For urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse

https://111.nhs.uk/covid-19/

 

Further information via 

https://www.gov.uk/coronavirus - the UK government website. You can organise testing for yourself or others from this website.

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.wandsworth.gov.uk/news/march-2020/new-helpline-for-those-who-need-support-during-coronavirus-pandemic/

Update to our services during COVID-19 Pandemic

Our nurses, doctors and wider members of staff are all seeing patients face to face.

In order to protect the local community from the spread of COVID-19 (Coronavirus), our appointment system is changing.

For an appointment with a GP, please book a telephone appointment either by calling the surgery or by booking via online patient access. The GP will call you at the time arranged, and arrange a video appointment or a face-to-face appointment if necessary. Unless you have no other way of booking an appointment, please do not come in to book an appointment - if you do, you will be asked to return home and phone us. We continue to provide full medical services.

For appointments with the nursing team please call the surgery.

Online consultation triage. Our online triage service, doctorlink, is working as normal. It can be used for routine appointments, or if you are not sure how quickly you should see a doctor or a nurse. To use doctorlink, please visit our Appointments page.

For repeat prescriptions of contraceptive pills - please arrange a phone consultation with a GP and a 3 month prescription can be issued over the telephone. If you are able to get your blood pressure checked, either with a friend, relative or in a local pharmacy, we may be able to prescribe a longer course.

Please do not order repeat prescriptions early for routine medications. As per national guidance, if prescriptions are requested early they will not be completed.

 

For enquiries relating to your clinical care (for example requests for letters or an update on a referral), please email the practice. If you do not have an email address or are unable to contact the practice via email then please contact our reception and administration team via telephone or in writing.

We will deal with your enquiry within 7 days. If your request is more urgent, please contact reception via telephone.

Our email address is swlccg.lavenderhillgp@nhs.net and our phone number is 0207 924 4413