We are seeing patients face to face as well as doing telephone and online consultations. Due to COVID, all our face to face appointments with doctors are being triaged by telephone first. To book a telephone appointment, you can ring the Practice (020 7924 4413) or book online with Patient Access.
The doctor can then organise a video or face to face appointment if needed.
We encourage you to choose a doctor and stick to them so that you have continuity of care. However if a particular doctor is very booked up you may choose one with a quicker appointment if you need to.
To make an appointment with one of our nursing team, please call the surgery (020 7924 4413). Due to COVID our services are not running at full capacity, and more appointments are being held by telephone than in person.
Same Day Appointments
If you want urgent medical help we offer same day appointments every day. You should ring between 08:00 and 10:00 or 14:00 and 16:30 and the duty doctor will ring you back and offer advice or a suitable appointment during the day.
We also save a few appointments for emergencies that arise. If it is a life-threatening emergency, please call 999 rather than the Practice. If you need to be seen urgently we will fit you in. Please call the practice and explain that it is for an urgent issue.
Telephone number: 020 7924 4413
If you would feel more comfortable with another person in the room when you are going to have an intimate examination we can provide a chaperone.
All our members of staff have been trained to perform this role. Your doctor or nurse may ask if you would like one, or you can ask for a chaperone to be present.
You may also ask for a chaperone for video appointments.
If English is not your first language, or you need support with British Sign Language or have other communication needs, please inform our reception team when you the practice.
We are able to organise assistance with communication for any appointment type.
It is helpful for us to know in advance so we can organise this in advance and make sure that sufficient time has been allocated for your appointment.
Doctorlink: Our Online Symptom Checker
Registration is simple. You can register here: https://app.doctorlink.com/Lavenderhill/register
Doctorlink is an online tool to help you assess how severe your symptoms are. Simply register and fill in the form. On the basis of your answers you will be directed to various further sources of help, whether emergency care, the GP, Practice Nurse, pharmacy or self-care.
If the outcome of the assessment indicates that you need an appointment at the Practice, simply click on the "request appointment" link. You will then be contacted by a member of the Practice Team for an appointment with in the identified time-frame.
The information that you provide will be used to assess the severity and urgency of your health concerns. it will be recorded in your clinical notes and used for further assessment, whether by phone, video or face to face.
Teaching & Training
We are a training practice, accredited by the London Deanery to teach doctors training in the specialty of General Practice.
You may have a consultation with one of these younger doctors who is completing their specialty training with us. They will be under the supervision of our trainers, Dr Helen Lucas and Dr Tahira Zuberi, and also benefit from the expertise of all our doctors and nurses. Consultations may be recorded on video for teaching purposes only, but never without your express permission. You are free to decline video recording if you wish.
We also teach medical students from St. George's and you may also encounter them sitting in on consultations.
Please ring about home visits during the morning as we then can arrange to do them before afternoon surgery starts.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. You can do this by cancelling your appointment online, by calling the practice or by sending us an email. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have not attended your appointment. If you repeatedly do not turn up to booked appointments without cancelling we may no longer keep you as our patient and you would have to register elsewhere.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment
Late For Your Appointment
Please attend your appointment on time, if you are more than 10 minutes late the doctor will be asked whether you can be seen or need to rebook.
If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.