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Repeat Prescriptions

If you need any medicine regularly, we will set you up with a repeat prescription service. We generally issue prescriptions for regular medicines for three months at a time. It helps if you can order items together. Please allow 48 hours for a repeat prescription to be issued.

You can order your medicines with the paper form on the right of your prescription, by email or by post. Postal requests need an S. A. E. for posting back. We cannot take prescription requests over the telephone, but you can ring your local chemist who can get your medicines ordered and ready.

You can order repeat prescriptions online with Patient Access. You need to register at reception for this service which links directly to our clinical computer system. You will be given a username and PIN to use, then follow the links on this website.

Many of our prescriptions are now electronic, the request now goes straight to your nominated pharmacy online. You can ask your chemist or us to set up electronic prescriptions for you.

Register for Patient Access >

Order a Repeat Prescription >

Your doctor will arrange to review your condition at appropriate intervals, a review date will appear on your repeat prescription form.

Please do not order repeat prescriptions of the contraceptive pill online. We have a weekly drop-in pill clinic at 8:30am every Thursday.

Test Results

If you have a test ordered or performed by the surgery, you will be told how you are to get the results. The doctor or nurse may ask you to make an appointment when the results should be back.

You may be asked to ring up for the results when they have been checked by the doctor or nurse. The receptionists will then be able to give you the message about your results.

If everything is normal there may be no further action needed. If you need to speak to the doctor or nurse you will be put through or given a telephone consultation slot to be called back by the right person. If the result is abnormal and further action is needed, your doctor may ring and tell you, email or write to you.

In the end it is in your interest to make sure you find out about your test results. It is our responsibility to make sure abnormal results are followed up.

You can also see your results online if you have registered for medical records access. You may still need to discuss what they mean with us!

Confidentiality

The practice is registered with the Data Protection Act, and takes its duty to protect confidential information seriously. All staff are trained in and regularly reminded of the arrangements for keeping patient data private. However, if you have concerns about the way that your data is being handled, or any other aspect of the service, please contact Nargis Khan, practice manager.

Email Contact

We are happy to offer email contact especially as the telephone can be busy. Email is best used for routine business and enquiries and not for urgent matters. You should always ring if you need a response the same day. Staff may redirect your email or ask you to contact the surgery in a different way having read your email. 

Our practice email address is waccg.lavenderhilladministrator@nhs.net

Please do not order repeat prescriptions by personal email, or email the nurses for travel advice.

Individual clinical staff will often follow up with you on email and then you will have their personal address. This will not be read when they are not in the office and emailing may not be a substitute for normal clinical consultation. Your clinician will guide the communication as seems appropriate.

Referrals

NHS referrals
You may need a referral to another clinic or hospital for further care having consulted one our doctors. We can offer a wide choice in most cases, but sometimes the NHS restricts your care to certain local providers. This is true of physiotherapy and mental health services.

We use the e-Referral  system for most NHS referrals. This allows us to look at and choose from many suitable services and either book an appointment for you during your consultation, or give you a list of clinics to choose from at your leisure. You can then ring the booking numbers on your printout to make your appointment, at a time convenient to you, or go online book.

e-Referral website >

Some referrals have to be sent off by letter or fax and then you wait to be called in for an appointment. 

If there is a chance you might have cancer, your doctor will arrange a 2 week wait referral, so that investigations can start quickly. You will be given a hospital appointment date or the hospital will call you for an appointment, within 2 weeks. You should get a leaflet explaining that you are being assessed for possible cancer, but that most people being sent up in this way turn out not have it.

Private referrals
We can refer you to private practitioners and hospitals if you wish. The cost of  private work will have to be borne by yourself or any health insurance you have. The NHS does not pay for it. We provide a referral letter, often by email, so that you can make your own appointment. We charge for filling in the forms that the medical insurance companies may require as this is not NHS work.

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